FAQs

FAQs

At Luxant.shop, we strive to provide an exceptional shopping experience from start to finish. Below, you’ll find answers to some of the most frequently asked questions regarding our shipping policies, order processing, and other important details. If you need further assistance, please don’t hesitate to contact our customer support team at support@luxant.shop.

1. How much do you charge for shipping?

We are pleased to offer free shipping to over 200 countries around the world. Our goal is to make your shopping experience as convenient and affordable as possible. Please note that while we strive to provide free shipping to the vast majority of locations, there may be some exceptions due to specific regional restrictions or remote delivery areas. If your location is subject to any additional shipping charges, you will be notified at checkout.

2. When will you ship my order?

We understand that you’re eager to receive your new purchase, and we’re committed to processing your order as quickly as possible. For items that are in stock, we aim to ship your order within 3 working days. Once your order has been dispatched, you will receive a confirmation email with all the relevant shipping details. Please keep in mind that processing times may vary slightly during peak seasons or promotional periods, but we always strive to get your order to you as swiftly as possible.

3. How long will my order take to arrive?

Delivery times can vary depending on your location, the shipping method selected, and any unforeseen delays that may occur. Typically, you can expect your order to arrive within 5-20 working days after it has been dispatched. However, please be aware that factors beyond our control—such as customs processing, local postal service delays, or weather conditions—can sometimes result in longer delivery times. Rest assured, we work closely with our shipping partners to ensure that your order reaches you as quickly as possible.

4. Do you provide tracking information?

Yes, we provide tracking information for most orders to keep you informed about the status of your shipment. You will receive your tracking details within 3-5 working days after your order has been dispatched. This allows you to monitor your package as it makes its way to your doorstep. However, please note that in some cases, especially with free shipping, tracking information might not be available. If you haven’t received your tracking details within the expected timeframe, or if you need help tracking your order, please don’t hesitate to contact us at support@luxant.shop, and we’ll be happy to assist you.

5. Can I cancel or change my order?

We understand that sometimes plans change, and you may need to modify or cancel your order. You can request changes or cancellations within 12 hours of placing your order. This is because we begin processing your order as soon as possible to ensure a quick dispatch. After this 12-hour window, we may not be able to accommodate changes or cancellations as your order might have already entered the shipping process. If you need to make any adjustments to your order, please contact our customer service team immediately at support@luxant.shop, and we will do our best to assist you.

6. What should I do if my order hasn’t arrived within the expected timeframe?

If your order has not arrived within the expected delivery time, please first check the tracking information provided to see the current status of your package. If the tracking information indicates that your order is still in transit, it may simply be experiencing a delay due to factors outside of our control. If you are concerned that your order may be lost or if the tracking information hasn’t been updated for a significant period, please contact our customer service team at support@luxant.shop. We will investigate the issue and work with our shipping partners to resolve it as quickly as possible.

7. What should I do if I receive a damaged or incorrect item?

At Luxant.shop, we take great care in ensuring that your order is packaged securely and accurately. However, if you receive a damaged or incorrect item, we sincerely apologize for the inconvenience. Please contact our customer support team within 7 days of receiving your order at support@luxant.shop. Include your order number, a description of the issue, and any relevant photos of the damage or error. We will promptly review your case and arrange for a replacement, refund, or other suitable solution.

We hope these FAQs have addressed your concerns. For any further questions or assistance, our customer service team is always here to help. Thank you for choosing Luxant.shop, where your satisfaction is our priority!